True Blue Casino Privacy Policy
This Privacy Policy explains how True Blue Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with any applicable terms and conditions, responsible gambling information and promotional rules.
True Blue Casino aims to handle personal information fairly, transparently and responsibly. By using the website, you acknowledge the practices described below. Some services may require specific information to verify your identity, process transactions, maintain account security or meet applicable obligations.
Information We May Collect
The information collected depends on how you interact with True Blue Casino. We may obtain information directly from you, automatically from your device, or from service providers involved in operating the platform.
- Identity and registration details, such as your name, date of birth, residential address, nationality and account login information.
- Contact details, including your email address and other information used to communicate with you.
- Verification information, which may include identity documents, proof of address, age confirmation and information needed to assess account ownership.
- Payment and transaction details, including deposits, withdrawals, payment method information, transaction history and related financial records. Full payment card details may be handled by specialised payment providers rather than stored directly by us.
- Gaming activity, account preferences, bonus participation, responsible gambling settings, customer support correspondence and other interactions with our services.
- Technical information such as IP address, browser type, operating system, device identifiers, approximate location, access times, referral information and website activity.
True Blue Casino is intended for people aged 18 or over. We do not knowingly seek to collect information from children. If you believe a minor has supplied personal information, please contact us so that the matter can be reviewed and appropriate steps can be taken.
How Information Is Used
Personal information is used only for legitimate operational, security, administrative and customer service purposes. Depending on the circumstances, this may include:
- Creating and managing your casino account.
- Confirming your age, identity and eligibility to use the services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, account features, promotions and customer support.
- Monitoring activity to prevent fraud, unauthorised access, money laundering, bonus abuse and other misuse.
- Maintaining records, resolving disputes and enforcing our terms and policies.
- Analysing website performance, improving user experience and developing safer, more reliable services.
- Sending service messages, security alerts and account notices.
- Sending marketing communications where permitted and in accordance with your preferences.
Where practical, you can manage marketing preferences through your account or by using the unsubscribe option in a promotional message. Operational communications, such as verification requests or important service updates, may still be sent when necessary to administer your account.
Cookies and Related Tools
True Blue Casino may use cookies, software development tools, pixels, local storage and similar technologies. These tools can remember settings, maintain secure sessions, support login functions and help us understand how visitors use the website.
- Essential technologies help the website operate, protect accounts and process requested services.
- Preference technologies remember choices such as language, display settings and session information.
- Analytics technologies provide aggregated or pseudonymous information about website performance and navigation.
- Marketing technologies may help measure campaigns or present more relevant communications, where used and permitted.
Your browser may allow you to block or delete cookies. Disabling certain technologies can affect login functionality, game access, payment processes or other website features. The information produced by these tools may be combined with account or device information where necessary for the purposes described in this policy.
When Information Is Shared
True Blue Casino does not sell personal information as a general business practice. Information may be disclosed when reasonably necessary to provide the services, protect customers, meet operational requirements or comply with applicable obligations.
- Payment processors and financial service providers may receive information needed to authorise and reconcile transactions.
- Identity verification, fraud prevention and security providers may receive information used to confirm account activity and reduce risk.
- Technology, hosting, analytics, customer support and communications providers may process information on our behalf.
- Professional advisers, auditors or insurers may receive relevant information where appropriate.
- Information may be disclosed to competent authorities or other parties where required by law, legal process or a valid request.
- Information may be shared in connection with a business restructure, sale, acquisition or transfer of relevant operations, subject to appropriate confidentiality measures.
Service providers are expected to handle information securely and only for authorised purposes. We limit disclosures to information that is reasonably relevant to the particular activity.
Keeping Data Secure
We use reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure. These measures may include access controls, secure transmission methods, authentication procedures, monitoring and staff or contractor confidentiality requirements.
No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device and notifying True Blue Casino promptly if you suspect unauthorised access. We may restrict access or request additional verification where activity appears unusual or security may be at risk.
How Long Records Are Kept
Personal information is retained only for as long as it is reasonably needed for the purposes set out in this policy. The retention period may depend on the type of information, the nature of the relationship, account activity, security requirements, dispute resolution needs and applicable recordkeeping obligations.
When information is no longer required, we may securely delete it, anonymise it or place it beyond active use. Some information may remain in restricted archives for a further period where necessary to prevent fraud, establish or defend legal claims, resolve complaints, maintain audit records or meet other legitimate requirements.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may be able to request access to personal information held about you, ask for inaccurate information to be corrected, or raise concerns about how your information has been handled.
- You can review and update certain account details through available account settings.
- You can ask us to correct information that is inaccurate, incomplete or out of date.
- You may object to, or request limits on, particular uses where applicable.
- You can withdraw marketing consent without affecting essential account communications.
- You may request account closure, although information may need to be retained where a legitimate reason or recordkeeping requirement applies.
Requests may require identity verification to protect your account and prevent unauthorised disclosure. We will assess each request and explain any limitations that apply. You may also have the right to raise a privacy concern with an appropriate privacy authority if you are not satisfied with our response.
External Providers and Links
The website may use third-party platforms for payments, identity checks, analytics, hosting, communications, fraud detection and other functions. Those providers may process information under their own privacy policies and contractual arrangements. Their handling of data may differ from the practices described here.
True Blue Casino may also provide links or integrations to websites and services that it does not control. A link does not mean that we endorse the third party or accept responsibility for its content, security or privacy practices. You should review the relevant third-party terms before submitting information to an external service.
Processing Outside Australia
Some providers supporting True Blue Casino may store or process information in Australia or in other countries. Where information is transferred internationally, we take reasonable steps to use suitable providers, maintain appropriate contractual or technical safeguards and handle the information consistently with the purposes described in this policy.
Privacy protections can differ between jurisdictions. By using the services, you acknowledge that international processing may occur when required for hosting, payments, security, customer support or other operational functions. We will not intentionally transfer more information than is reasonably required for the relevant purpose.
Changes to This Policy
We may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. A revised version will be published on the website with an updated effective date where appropriate.
Changes will apply from the time they are posted unless a different commencement date is stated. We encourage you to review this page periodically. Continued use of True Blue Casino after an update may indicate that you have read and understood the revised policy, subject to any rights that apply under relevant privacy rules.
Contacting True Blue Casino
If you have a question about this Privacy Policy, want to make a privacy request or believe that your personal information has been handled incorrectly, please contact True Blue Casino at [email protected]. Include enough information for us to understand your request, but do not send passwords, full payment card numbers or other unnecessary sensitive details.
We may ask for additional information to confirm your identity before responding. Our aim is to review privacy enquiries fairly, provide a clear response and take reasonable steps to address any confirmed issue.
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